Once Upon A Flower products are handcrafted with practicality and safety as the main focus. Each piece is meticulously selected and secured. Please be aware that a damaged product can pose a choking hazard. Please keep out of reach of little hands.
As per SIDS recommendations nothing should be hung in or over a cot, bassinet or other sleeping space while a child is sleeping. My products are made as decorative pieces only, not a sleep association or toy.
Please regularly inspect your mobile, chandelier and name hoop to ensure the flowers, foliage and ribbons are secured. If there are any loose parts please discontinue use as it may pose a choking hazard.
Keep out of direct sunlight as discolouration may occur. Real-touch flowers will need a clean from time to time. Spot clean damp cloth only, patting to remove dust. Do not rub. Do not use detergents.
Please read my returns policy before purchasing from Once Upon A Flower. No returns are accepted for change of mind.
In the unlikely event that your order arrives damaged, I am happy to refund your purchase provided the following steps are taken.
Contact me within seven days of receiving your item detailing your concerns and providing images of the issue.
Item for return must be in unused condition. If it is not, I will not process your return.
Post the item to me – return address will be provided by email.
Return postage and handling costs are the buyer’s responsibility. Please ensure you keep your receipt and tracking number as the item will be your responsibility until it is received by me. I cannot accept responsibility for returns that are lost in transit.
Upon receiving your return, I will inspect the item and determine if the return is accepted. If your return is approved, I will issue you a store credit or refund.
Unfortunately, no returns will be accepted for custom orders. This is because custom pieces are made for your preferences and are not part of my saleable collection.